Specialist Support Coordination

Specialist Support when you need it.

Individual Care to navigate the NDIS journey, no matter how much support you require.

you're an individual

Therefore, you should be treated with unique care, inclusion, equality and support.

A Diverse Network

We have a large range of Providers who are able to offer Specialist Support to your needs, so we'll find the best suited ones out there for you!

Specialist Support

We understand complex needs and help you get the right care to support your requirements.

Helping you grow

Our Specialist Support team are here to make sure you get all the support you need, so that you will be able to live a full and effective life!

What is Specialist Support coordination?

At Australian Support Resources, have a team of support coordinators who are trained to handle more complex cases and provide the necessary support you may require. If the NDIS has acknowledged that you need additional further support, our Specialist Support Coordinators are able to assist you to get the help you need. We have a large network of providers who can help offer you support that may be over and above a regular NDIS plan.

Regular Support Coordination

Specialist Support Coordination

Frequently asked questions

If Specialist Support Coordination is included in your NDIS plan, there is no cost to you as your NDIS plan will cover it. You can find out by looking under ‘Capacity Building Supports’, in Category 7 – Support Coordination. Just make sure you discuss whether you’re eligible for Specialist Support Coordination at your planning meeting.

  1. Experts in Handling more Complex Needs: Specialist Support Coordinators are incredibly skilled at handling more difficult cases and complex needs as deemed by the NDIS. They have the knowledge and expertise to connect you to the right social workers, create psychological and mental health plans, as well as helping you to access health, education and justice services
  2. Providing insights on your NDIS plan: Once you get your NDIS plan, knowing what to do next can be scary! A Specialist Support Coordinator can help by working closely with you to examine your plan and identify exactly the kinds of supports you can access under your plan, as they’re experts in managing complex needs.
  3. Finding and connecting you with local providers: Given the massive amount of service providers within the NDIS, finding one that’s suited to your needs, goals and plan budget can be tricky, especially one that has the right experience and capacity to support more difficult needs. Our Specialist Support Coordinators will match you with the perfect service provider for your specific situation and then help you to reach out and contact them.
  4. Setting up service agreements: Once you sign up with a service provider, setting up a service agreement helps ensure you’re protected and receive a certain standard of care. A Specialist Support Coordinator can help you by contacting your service provider, sending them a service agreement to sign and keeping it on file.
  5. Offering ongoing advice and guidance: As an NDIS expert, a Specialist Support Coordinator can provide you with guidance over the course of your journey. If you have any questions, or if anything goes wrong with your providers, your specialist support coordinator can help you resolve them.

Unlike Plan Management, Support Coordination is not available to all NDIS participants. The NDIS only funds Support Coordination in cases where participants:

  • Are likely to develop the skills and confidence needed to be able to navigate the NDIS independently. This is called capacity building and it’s an important part of the NDIS and Support Coordination.    
  • Don’t have an informal support network that could otherwise provide a similar style of support. So, if you don’t have family, friends or other contacts with the time and knowledge to help you find and connect with service providers, the NDIS might fund a Support Coordinator to provide that support.
  • Are likely to gain a tangible benefit from having the assistance of a Support Coordinator.
  • Are new to the NDIS and receiving their first plan or going through a significant life change.
The NDIS assesses each participant on a case-by-case basis to see whether they are eligible or not. If you request funding for Support Coordination in your planning meeting, the NDIS looks at your individual situation to decide whether you meet the criteria.

Specialist Support Coordination takes things a step further. When you get assessed by the NDIS, they will deem the level of support you require for your needs. If they mention that you require more support than usual, due to your circumstances, then you will be eligible for Specialist Support Coordination

One of the NDIS’s main goals is to enable people with a disability to become as independent as possible and have active social, economic and civic lives. This vision of allowing people with a disability to live an ordinary life is key to the idea of capacity building.

 

If we think about Support Coordination through that lens, it can help us understand exactly what it is trying to achieve. If a Support Coordinator does their job perfectly, they will hopefully not be needed in the longer term as they will instil in their clients the knowledge, skills and confidence they need to set and achieve their goals independently.

 

Specialist Support Coordinators will do the same thing and try to help you maximise your plan and enable you with the skills and supports to hopefully move down the level of complex support, and be phased into the either regular support or ideally independent management.

As a capacity building support, Support Coordination is not intended to be offered on an ongoing basis. It’s usually only funded a year at a time, and tries to reduce the number of hours needed as the participant’s independence grows.

 

Participants are often only eligible for Support Coordination during a participant’s first NDIS plan, as this is when they’re understanding how to navigate the NDIS and learning about the supports they can access through their plan. During this phase, a Support Coordinator can act as a guide, instructing them so they can manage their supports independently in the future.

 

Similarly, you may be eligible for Support Coordination if you are going through a significant life change, such as moving to a regional area or transitioning into supported accommodation. In this case, it’s intended to serve as a minor refresher, helping you adjust to the changed conditions and regain your independence.

If your circumstances change and you are deemed by the NDIS to require more complex support, you may become eligible for Specialist Support Coordination.

You want to go into your planning meeting well prepared, bringing any documentation that highlights how Support Coordination would help you. Remember to tie your request back to the idea of capacity building and be clear about how it will help you to achieve your goals, and think about the eligibility criteria we’ve outlined above and show how each area applies to you. Depending on the results of your planning meeting, you may need Specialist Support Coordination to handle the more complex needs and help you find service providers to help you.

Find out more about how to request a review, or feel free to contact our team to discuss your specific situation, we have a lot of experience with supporting people with reviews.

WHAT Our clients say

"ASR have really helped me with my journey through the NDIS and all the ups and downs it can bring. They do more than just my plan management and support coordination,but help me in always being there. Nina and the team have helped to change my life for the better! "
Annie Sykes
"ASR have the most wonderful staff. They are very caring, nice and helpful to me whenever I need them. They are always available to listen to my needs and help connect me to the best providers. I'm really happy with their service!"
Craig Chamberlain

Let Us Give You The Specialist Support You Require Today!

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