Connect you to the Right providers
With our extensive knowledge of national and local providers, we can find and connect you to get you the best support.
Trace your plan's effectiveness
We'll help you track the progress of your plan and draw up your annual plan review.
Work with you
Our Specialists work with you to help you understand your NDIS plan, what it covers and how to make the most of it.
Advise and guide
We'll guide you throughout your NDIS journey and help you with any issues from NDIS providers.
What is Support Coordination?
Our Support Coordination team are a group of NDIS experts who specialise in helping you with your NDIS Plan. We support you in managing your Plan, so you don’t have to worry about the stress of organising your supports. The NDIS call it a “capacity building” support, which is aimed at giving you the skills and confidence to be able to self manage your plan in the future.
What Makes Our Support Coordination Different
Expert know-how
We have a team of experts who have all the right info to make sure you are supported and your plan is executed in the best possible way.
Local specialists
We have deep local knowledge of Specialist Providers across Australia, so we can make sure you are getting the best help when you need it most!
Unique support
We tailor the way we support you to each individual. After all, you are your own special person with unique needs!
More Options
We have a wide range of service providers - both NDIS and non-NDIS registered - so you have informed choice and control over who delivers your services.
Frequently asked questions
If Support Coordination is included in your NDIS plan, there is no cost to you as your NDIS plan will cover it. You can find out by looking under ‘Capacity Building Supports’, in Category 7 – Support Coordination. Just make sure you discuss whether you’re eligible for Support Coordination at your planning meeting.
- Providing insights on your NDIS plan: Once you get your NDIS plan, knowing what to do next can be scary! A Support Coordinator can help by working closely with you to examine your plan and identify exactly the kinds of supports you can access under your plan.
- Finding and connecting you with local providers: Given the massive amount of service providers within the NDIS, finding one that’s suited to your needs, goals and plan budget can be tricky. Support Coordinators will match you with the perfect service provider for your specific situation and then help you to reach out and contact them.
- Setting up service agreements: Once you sign up with a service provider, setting up a service agreement helps ensure you’re protected and receive a certain standard of care. A Support Coordinator can help you by contacting your service provider, sending them a service agreement to sign and keeping it on file.
- Offering ongoing advice and guidance: As an NDIS specialist, a Support Coordinator can provide you with guidance over the course of your journey. If you have any questions, or if anything goes wrong with your providers, your support coordinator can help you resolve them.
Unlike Plan Management, Support Coordination is not available to all NDIS participants. The NDIS only funds Support Coordination in cases where participants:
- Are likely to develop the skills and confidence needed to be able to navigate the NDIS independently. This is called capacity building and it’s an important part of the NDIS and Support Coordination.
- Don’t have an informal support network that could otherwise provide a similar style of support. So, if you don’t have family, friends or other contacts with the time and knowledge to help you find and connect with service providers, the NDIS might fund a Support Coordinator to provide that support.
- Are likely to gain a tangible benefit from having the assistance of a Support Coordinator.
- Are new to the NDIS and receiving their first plan or going through a significant life change.
One of the NDIS’s main goals is to enable people with a disability to become as independent as possible and have active social, economic and civic lives. This vision of allowing people with a disability to live an ordinary life is key to the idea of capacity building.
If we think about Support Coordination through that lens, it can help us understand exactly what it is trying to achieve. If a Support Coordinator does their job perfectly, they will hopefully not be needed in the longer term as they will instil in their clients the knowledge, skills and confidence they need to set and achieve their goals independently.
As a capacity building support, Support Coordination is not intended to be offered on an ongoing basis. It’s usually only funded a year at a time, and tries to reduce the number of hours needed as the participant’s independence grows.
Participants are often only eligible for Support Coordination during a participant’s first NDIS plan, as this is when they’re understanding how to navigate the NDIS and learning about the supports they can access through their plan. During this phase, a Support Coordinator can act as a guide, instructing them so they can manage their supports independently in the future.
Similarly, you may be eligible for Support Coordination if you are going through a significant life change, such as moving to a regional area or transitioning into supported accommodation. In this case, it’s intended to serve as a minor refresher, helping you adjust to the changed conditions and regain your independence.
You want to go into your planning meeting well prepared, bringing any documentation that highlights how Support Coordination would help you. Remember to tie your request back to the idea of capacity building and be clear about how it will help you to achieve your goals, and think about the eligibility criteria we’ve outlined above and show how each area applies to you.
Find out more about how to request a review, or feel free to contact our team to discuss your specific situation, we have a lot of experience with supporting people with reviews.
